Instructions in this article apply to Outlook 2019, 2016, 2013, 2010, 2007; and Outlook for Microsoft 365. Create an Email Template (for New Messages) in Outlook To save a message as a template in Outlook. (Outlook 2010 screen shots are shown below; however, the basic steps are the same in Outlook 2007.) Disable the Mail Express Outlook Add-In via the Outlook Trust Center, and then remove the deferred delivery date for messages stuck in the outbox. Open the Outlook Add-Ins interface: In Outlook 2010, click File - Options - Add-Ins.

Are you tired of sending email again and again but it gets trapped in Outbox folder? You face this issue most of the times, and want to know the exact cause why does email stuck in outbox of Outlook? No need to worry, you are in the right place. In this blog, we have covered all about this problem i.e., how email gets hung up in Outlook outbox, its reasons and solutions. Explore in detail to find how to get rid of an email stuck in Outlook outbox in Windows OS in Outlook 2016, 2013, 2010, 2007 and lower editions.

How To See The Outbox In Outlook

Try to Resend the Email. First of all, navigate to the Send/ Receive tab and click on Send All button.

One of the most frustrating issues faced by Outlook 2016 and below versions users is email messages with attachments stuck in Outbox. Whenever a user tries to send an email and it goes to Outbox instead of sent items folder and gets traps there. It means Outlook is not sending email even a user is clicked on the send/ receive button. Emails are not received by the respective recipient and get trapped in Outbox. It is the most common problem faced by the Outlook users and they want to get rid off this problem as soon as possible. Every problem must have some or other reason behind it. Therefore, before switching to its fixes directly, it is important to understand the why does email stuck in outbox of Outlook. This will help users in preventing such a situation in the future.

How does Some Email Gets Hung Up in Outlook Outbox?

It is better to understand the why does email stuck in Outlook data file outbox in MS Outlook 2016, 2013, 2010, 2007, 2003 versions in Windows 10, 8, 7 OS, so that a user can avoid it in the future from occurring. There are several reasons and all of them are discussed below:

Alternative Solution when Outlook Emails stuck in Outbox While performing manual procedures, there are chances of PST file corruption. Therefore, you can use PST File Recovery that can restore entire Outlook email items like Emails, Contacts, and Distribution groups, etc. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows. Windows 8 and Windows 10: Press Windows Key+R to open a Run dialog box. Type regedit.exe and then press OK. Windows 7 or Windows Vista: Select Start, type regedit in the Start Search box, and then press Enter. If you are prompted for an administrator password.

• One of the major reason due to which message get hang up is, the large size of the email attachment. That is, Outlook email with large attachment stuck in outbox when the size of attachment has exceeds the size limit of sending an email message.
• A user has Outlook to work in offline mode only via Work Offline option. This can also result in email stuck in Outbox of Outlook in Windows OS.
• There is some technical error i.e., Outlook is unable to communicate with the outgoing mail server.
• If there is a problem in Outlook account authentication with the mail server, then also the email keeps getting stuck in Outbox Outlook 2010 or other versions.
• A user has not set any of the email accounts as a default account.
• Some other program accessing data files of Outlook.
• Antivirus or some anti-spam program scanning the outgoing email.
• A user has opened the message or Outbox when emails are in the queue to be sent.
• There is a corruption in Send Receive Settings or SRS can also result in email gets to hang up in Outlook outbox.

How to Fix & Remove Email Stuck in Outbox of Outlook 2016/ 2013/ 2010/ 2007?

Depending upon the reason associated with the problem in MS Outlook, it can be fixed via multiple solutions recommended below. The methods discussed below are applicable on all versions of Outlook such as MS Outlook 2016, 2013, 2010, 2007, 2003, 2000 etc. A user can try any of the appropriate method based on their requirement to get rid of this Outlook email getting stuck in Outbox issue.

Method #1: Try to Resend the Email

• First of all, navigate to the Send/ Receive tab and click on Send All button. It will display a dialog box that shows the process result. This way the email might come out of the outbox.

Alternative Way:

• Drag the email from Outbox and drop it in the Drafts folder. After that, open the mail that you have dragged from Outbox and click on the Send button.

If your email still trapped in Outbox, then there might be some other issue. And, for that, you have to try the various troubleshooting tricks discussed below.

Method #2: How to Remove a Stuck Email in the Outbox of Outlook?

For remove or delete hang up email messages from Outlook Outbox, you need to verify the “Work Offline” option is not enabled. Follow the steps given below to delete the email stuck in outbox of Outlook.

• In Outlook 2010/ 2013/ 2016: Navigate to Send/Receive tab and click on the Work Offline option.
• In Outlook 2007/ 2003: Navigate to File tab and click on the Work Offline option.
• After that, simply close the MS Outlook application.
• Now, you have to open Task Manager on your machine by pressing Ctrl + Shift + Esc keys.
• In the Task Manager window, you have to click on the Processes tab and verify that Outlook.exe file is not running in the background. If it is running, then choose the running Outlook process and click on the End Process button to stop it.
• Next, you have to start Microsoft Outlook application again.
• After that, go to the Outbox folder and view the email, which has been stuck into it.
• Then, depending upon your requirement, you can either delete it or move the email to the Drafts folder as done in Method 1.

Method #3: Compress the Size of Attachment

An email with large attachment may get stuck in Outlook outbox. If the size of the attachment is exceeded then the limit, i.e. if it larger than 15 MB, there are chances for attachments to get hung up in Outbox file. Reducing the size of email attachment will also help to speed up Outlook performance to a large extent. So follow the step given below:

• If your email attachment is large than 15 MB, then either remove it or compress the attachment (.zip). After that, attachment it with the email
• Then, click on the Send/Receive button to make sure that email was sent or not.

Open Outbox In Microsoft Outlook Online

Method #4: Verify Send Receive Settings (SRS)

A file containing all settings related to send/receive authentication are saved in SRS file. However, if the SRS file becomes corrupted, then it starts creating disturbance in sending/ receiving emails. Thus, to fix the problem, you have to rename the SRS-file to old. This SRS file is located on the following location:

Method #5: Disable Antivirus and Anti-spam Program

If you are using scanning programs on the local machine, then it could be the reason why Outlook is not sending the emails. All of them are going to the Outbox directly. So, to check antivirus programs are not creating the issue, disable the settings of scanning programs.

Alternative Approach to Fix Email Trapped in Outbox Issue

If any of the above methods are unable to troubleshoot email stuck in Outbox of Outlook, then there must be some other reason behind this error. For most of the Outlook errors, corruption in Outlook data file is one of the primary reasons. Thus, to deal with a severely corrupted PST file, a user can try the Outlook PST File Recovery tool. It removes all type of corruption from Outlook data file and it can repair Outlook PST files without any hassle. It recovers all data items from Outlook mailbox like emails, contacts, calendars, etc.

Conclusion

The basic functionality of an email client is to send and receive emails. If a user is unable to do the same, then it is of no use. Thus, fixing such type of issues is really important for the users. Keeping such requirement of users in mind, different troubleshooting tricks are discussed above to resolve emails keep getting stuck in Outlook outbox in Windows OS. A user can take help of the above-discussed methods to get rid of email stuck in Outbox of Outlook 2016, 2013, 2010, 2007 and other lower editions efficiently.

How To Go To Outbox In Outlook

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